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A recent research has proved that the 70% of the users uses the chat to ask information: they do it to be reassured, to receive that human feedback that only a clerk can offer physically. And the aim of YITH Live Chat is exactly this one, in an immediate and performing way.
Have you ever made online purchases with the unpleasant feeling of not being able to find quickly that information you want so much? This is because the product page you were looking at was not effective. And what would you think if I told you that everything can be solved with YITH WooCommerce Tab Manager?
Multi vendor e-commerce is a new idea of e-commerce platform that is becoming more and more popular in the web, just think of websites such Etsy, Amazon and Ali Express, which are setting the new trend for online shopping. This offers customers a higher number of products from different suppliers and therefore a wider selection.
Many shoppers sell goods or services for which just a label with price is not enough. For off-the-shelf items, for which big quantities of the same product might be purchased, a buyer usually prefers getting in touch with the supplier and negotiating an ad hoc price solution. A quote request is a channel that allows that negotiation, that otherwise is difficult to achieve in online shops.
The online purchase process starts when users add the product to the chart, and it can be considered completed when the product reaches its destination: our e-commerce gains credibility and loyalizes the customer with the delivery of the product. Users want a rapid, safe and reliable delivery: this is why it is vital to allow your clients to track the order and follow the delivery step.
“Exploit the urgency and scarcity principle for your site and you’ll see conversions increase dramatically”. This is one of the most recurrent expressions in the web when talking about marketing strategies, but it could not be truer. If users realise that their time to make a decision is limited or that the product they are interested in is available only in a limited amount of items, they will decide sooner and quicker to purchase. That’s exactly what a countdown makes.
Users that purchase online always hesitate when they buy a product that they cannot see nor touch. Put yourself in your potential customers' shoes: everything they know about the product is represented by an image and a few descripting lines, they are not able to verify personally the details, or to ask for further information to a salesperson as it would be in a real shop. How many questions would they ask before clicking on the purchasing button, and how frustrated are they purchasing blindly!
Online donations is a phaenomenon that has been getting a foothold in recent years more and more: users make donations to support cultural projects, to collect for fundraising initiatives, to express their gratitude for a service or a product they have received. Whether it is a matter of few euros or of considerable amounts, if you want to create a site that gives you the possibility to make donations, what you need is certainly a simple solution, as versatile as possible.
Have ever had that unpleasant feeling of having to make a present to someone, but not knowing what to buy? 99% of the times, this type of uncertainty does not help users completing their purchase. The same happens on your shop. A customer comes to purchase a present, browses the catalogue in search for an idea, but he cannot be sure about what the recipient could like most and has many doubts: how does refund policy work in case the product should not be good? And if the size were not the right one? And if it did not arrive in time?
When vendors build a partnership with you, they expect to have the possibility to purchase on your site with a dedicated price list, without too much difficulty and without the need to have an unlimited exchange of emails or phone calls with administration for each order. This would jeopardize the useful collaboration, with the risk that your user could prefer another store.
If you sell ebooks online, audio files, courses or any other digital product, you have probably noticed some of the information during the checkout could be requested later, in order not to discourage our precious customers or make them abandon the purchase.
Do you know the best way to manage your customers' loyalty? You certainly do! You surely have already put all the most efficient techniques into practice in order to ensure your customers will come back to your store for their purchases. You will have set in motion all the nuts and bolts to make them happy and satisfied, but...there is something else you could do and you probably don't know about yet. Have you ever thought that your regular customers could also pay before purchasing a product or a service? Do you think this is absurd?
The best time to sell your items is now! Many customers don?t buy the item they desire because they are not home, they are often at work and don't won't want to receive it in that specific moment, so they delay the purchase and end up not buying anymore.
Do you want your products to become popular and sell a lot? Use an efficient pre-sale system in your store! Whenever a product or service is about to be launched on the market, a feeling of expectations is triggered in your customers, which makes them more likely to proceed with the purchase. Unfortunately, this unconscious process is rarely used properly and once a new product is finally on the market, many customers already lost their interest in it.